Question 1

How long does Collabios take to reply?

Accepted Answer

The Collabios team responds within 24 hours on business days from Estonia (Central European Time). Urgent dispute or payment issues are escalated to founder@collabios.com and resolved within 4 hours during business hours.

Question 2

Where is Collabios legally based?

Accepted Answer

Collabios is operated by Lustrace Digital OÜ, an Estonian limited company (Business Registry 16948107) based in Harju maakond, Kuusalu vald, Pudisoo küla, Männimäe/1, 74626 Estonia. Our team is distributed across the EU.

Question 3

How does Collabios handle GDPR requests?

Accepted Answer

Data protection requests (access, rectification, erasure, portability, objection per GDPR Articles 15-22) go to privacy@collabios.com and are processed within 30 calendar days. EU residents can file complaints with their national Data Protection Authority (DPA) (https://edpb.europa.eu/).

Question 4

Are platform messages stored as dispute evidence?

Accepted Answer

Yes. Per Estonian Accounting Act § 12 and GDPR Article 17(3)(b)(e), platform messages are retained for 7 years as dispute and audit evidence. Users cannot delete sent messages; anonymization happens automatically on account deletion (the original messages remain, attributed to 'Deleted user').

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Ochrana údajů (GDPR)

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